Snezana is a key member of the KAZ (KAZ Group Pty Ltd) team managing an ICT support project for the Department of Defence. In her current role as an IT Service Desk Team Leader, Snezana has made a significant contribution to ensuring that high quality and effective IT support is provided to users contacting the Service Desk. Snezana leads a team of 10-12 staff within the IT Service Desk and works diligently to ensure that the service level targets expected of KAZ are achieved; services are delivered professionally; and the needs of staff she manages are met. Snezana demonstrates a very special commitment to her work and this is seen through the fact that the IT Service Desk has met and exceeded its SLA performance targets (SLAs) consistently since she commenced in the Team Leader role in May 2007. More importantly, the staff value and respect Snezana for the care and consideration they are given by her as their Team Leader.
One special activity for the IT Service Desk that Snezana has been coordinating is to implement new staff roster arrangements for out-of-hours weekend work done on the Service Desk. This task has been handled very capably and the effort by Snezana meant a successful transition from the previous roster.
Snezana sets an excellent example for other 'people managers' and is most deserving of this award that recognises amazing work done by Women in Information & Communication. Snezana Stekovic is the April 2008 WICked Woman Award Recipient